Frequently Asked Questions

Will physiotherapy help my problem?

Physiotherapy aims to improve mobility, reduce pain, and restore function. You may still have many questions about our services, so we encourage you to reach out to our knowledgeable administrative team. If they cannot answer your questions, they connect with one of our experienced team members to ensure that you get the information you need to make the right decision.

Will my appointment be covered by insurance?

If you have extended health benefits or have been injured because of an automobile accident, then you will likely have your treatment paid for. If you are using extended health benefits, check the details of your coverage in your Extended Health Manual, or speak with your Human Resources department. For your convenience, we can now bill directly to most insurance companies. We also accept patients through Veteran’s Affairs.

Am I going to feel dizzy after my vestibular therapy session?

Most patients are already slightly unsettled when they attend their vestibular rehabilitation sessions. These sessions can often involve movement and exercises that may cause a slight increase in these already existing symptoms. In most cases sitting quietly and talking with your therapist at the end of the session resolves concerns for patients before they leave. It is always encouraged to have a driver with you at your first few sessions until you feel confident and comfortable to get yourself back home following your treatment sessions.

Do I need to provide a referral from my doctor?

In Nova Scotia we have direct access to physiotherapy – which means a referral is not necessary to make an appointment or attend physiotherapy. However, some extended health care coverage plans may require a referral from your family physician to help with the cost of your session. It is recommended that you check the details of your extended health care coverage plan to understand what they require to support you financially.

Do you provide appointments virtually – through online video?

Yes. Our virtual appointments are done through a secure online platform that will provide you with access to a private video-conferencing session. This is done easily by an email link and would require you to have a device with a webcam and strong internet connection.

How long are my appointments and how often do I need to come?

We want to ensure that you and your therapist have enough time during your initial appointment so please expect to be here for 60-90 minutes for your first visit. Follow-up treatments are 30 minutes. Please know that some of this time is dedicated to charting and documenting your session.

The number of sessions you may require depends on your condition. At the end of your initial assessment session your therapist will have a good understanding of your condition and be able to provide you with an individualized treatment plan.

Do I have to be in physiotherapy to see a massage therapist?

No. You can schedule sessions with our massage therapists without having to attend physiotherapy as well. It is recommended that you check the details of your extended health care coverage plan to understand what they require to support you financially. Some plans may require a physician referral to help with reimbursement.

Why do I need a driver for my vestibular initial assessment visit?

Patients with symptoms of vertigo and dizziness are often feeling unsettled even before they attend their first appointment. An initial vestibular appointment can involve movement, eye testing, and conversation about the events that occurred. Many clients find that this activity can flare-up their symptoms. In most cases these symptoms resolve before the end of their session, but some patients have found it beneficial to have a support person handy in case they do not feel comfortable driving themselves back home.

What should I bring with me to my appointment? How should I dress?

We ask our patients to wear clothing appropriate to the type and area of injury. Shorts and a t-shirt or tank top are usually sufficient.

Bring any test reports or other medical documentation that is relevant to your condition to your appointment. Please also bring your extended health benefits card as we may be able to directly bill your insurer for your visit.

If your condition is related to an auto accident, we require your case manager’s name and contact information, your claim number, and extended health benefits information.

We ask that you please arrive 15 minutes early to complete your intake forms if you did not have a chance to complete it online.

Are your therapists registered?

Yes. All our physiotherapists are registered in good standing within the Nova Scotia College of Physiotherapists, and our massage therapists are registered in good standing within the Massage Therapists Association of Nova Scotia.

Why should I choose Balance 360 Health as my service provider?

Our highly educated team has exceptional skills, a passion for their work, and a commitment to excellence. We provide one-on-one care in a welcoming environment with private treatment rooms, ample gym space, and the commitment to continuing education to ensure the latest techniques in therapy.  Our top priority is your experience, from our clinical environment to our staff and our policies and procedures. If we don’t meet your expectations, please let us know. We are committed to making it right and ensuring your satisfaction.

What happens at my initial physiotherapy appointment?

Please click here to find out.

Do you accept patients under MVC or WCB?

We accept patients involved in motor vehicle collision (MVC). Please remember to bring your claim number, insurance adjuster’s contact info, and all other relevant information to your initial appointment or provide this information when booking your appointment.

Our clinics do not accept patients directly through the WCB program. However, some claimants can obtain approval to see one of our physiotherapists, pay for their appointments directly, and be reimbursed through WCB. Please contact us for advice on working through this approval process.

What is your cancellation policy?

We request that you provide 24 hours notice of cancellation, otherwise your account will be subject to a $25 charge.

Are your clinics wheelchair accessible?

Yes. We are located on the second floor in both locations and each building is equipped with ramps, mechanical doors, and easily accessible elevators.